Internet and Wi-Fi support services for seamless connectivity and troubleshooting including VPN Remote Access.

Articles (16)

How to Connect Your Smart Devices to Biola WiFi

How to register and connect your devices to Biola's new UDN-based bu-eagles WiFi network

How to Find your Network MAC/Hardware Address

This article provides instructions on how to find your Network MAC or Hardware address. It includes steps for both Mac and PC users to obtain this information.

How to Install Cisco Secure Client (Biola's VPN)

This page explains the steps for installing Cisco Secure Client on a Mac or Windows computer.

How to Troubleshoot a Slow/Malfunctioning Biola-NetID Wi-Fi Connection

If you're experiencing issues with your Biola-NetID Wi-Fi connection, follow these steps to troubleshoot and report the problem:

How to Troubleshoot Biola-NetID Not Connecting

This article provides instructions for resolving connectivity issues with Biola-NetID. If you're unable to connect to the Biola wireless network, follow these steps to diagnose and fix the problem.

How to Turn Off Global Secure Access (GSA) for Hotel, Airport, or Guest Wi-Fi Sign-In Pages

Public Wi-Fi networks at hotels, airports, and other venues may require you to sign in on a web page before granting internet access. This article explains how to temporarily turn off Microsoft Global Secure Access (GSA) to complete that sign-in, and how to turn it back on.

How to Use a Different Account with Cisco VPN

This page shows how to use Entra ID to revoke all sign-in sessions for a specific user account so that the end-user can choose which user account to sign into Cisco AnyConnect as.

Network Usage Policy

The Biola networks are the property of Biola University and have been established to facilitate an exchange of information that is consistent with the academic, educational, and research purposes of Biola University.