How to Resolve Transact eAccounts Sign-In Error

If you've previously set up the eAccounts app before 7/28/23, you may encounter sign-in errors that tell you to contact the IT Service Desk or a System Unavailable error.

Applies to:

• iOS and Android devices
• Users must have an active Biola email account and be enrolled in Microsoft MFA.

1. Reinstall the eAccounts app:
   • Delete the eAccounts application on your iOS or Android device.
   • After deleting the eAccounts app, navigate back to the iOS App Store or Google Play store to re-download the eAccounts app.
2. Usually, this will enable you to set up a new account using Azure:
   • After launching the app, you will see the "Start by Adding your Institution" screen.
   • Continue with the setup as usual.
3. Sometimes, even though you re-installed the eAccounts app, iOS or Android may remember your old application data (e.g., if you are syncing your app data in iCloud or Google). When opening the App, if you still see the Sign-In button that leads to an error, you may need to "Add a New Account" instead.

Steps

1. Open the Transact eAccounts app on your smartphone.
2. Tap the "Add another account" text underneath the "Continue to Sign In" button (iOS) or the "+" sign in the upper right-hand corner (Android).
3. Find or search for "Biola University" in the list of institutions.
4. Select "BU Azure SSO" and tap "Sign In".
5. Sign in with your Biola email address (this is Microsoft SSO).
6. Authenticate with your Microsoft MFA method.
7. Click the checkbox for "Stay Signed In" and continue.