Details
IT offers comprehensive password support for end users, ensuring a seamless and secure log in experience. We can assist you with account information, password resets, MFA resets, account unlocks, and password policy guidance.
Remote Identity Verification
For students, faculty, and staff who are off campus or unable to visit the service desk in person, we offer remote identity verification powered by the IDScan platform. This service enables users to securely verify their identity online to resolve critical account-related issues, such as password resets, multi-factor authentication (MFA) re-enrollment, and account recovery, without requiring an in-person appointment. Select the Remote Identity Verification service.
Key Details
- Use Cases: Account recovery, initial credential setup, MFA device changes, and sensitive account modifications.
- Requirements: A valid government-issued photo ID (e.g., driver’s license, passport, state ID) and a camera-enabled device (smartphone, tablet, or laptop).
- Availability: Accessible 24/7 online for self-service or guided verification sessions.
Service Eligibility
- Faculty
- Staff
- Students
- Alumni