How to Update Recovery Information for Self-Service Password Reset (SSPR)

Update Recovery Information for Biola.edu Microsoft Account

Instructions

Access the Microsoft Account Portal

1. Open your web browser and go to https://myaccount.microsoft.com
2. Sign in with your Biola Microsoft account credentials

Navigate to Security Info

1. On the left sidebar, click on "Security info"
2. If prompted, verify your identity using your current security method

Update Phone Number

1. In the Security info section, navigate to the "Phone" row
2. Select "Change"
3. Enter your updated mobile phone number
4. Choose whether you prefer text message or phone call verification
5. Click "Next" and follow the prompts to verify your phone number

Update Email Address

1. In the Security info section, navigate to the "Email" row
2. Select "Change"
3. Enter an updated alternate email address that you can access
4. Click "Next"
5. Check your alternate email for a verification code and enter it on the Microsoft account page

Add New Methods (Authenticator App, Alternate Phone, Security Key, etc)

1. In the Security info section, click "Add sign-in Method"
2. Select a new method from the dropdown menu
3. Follow the on-screen instructions to set up the new method