If you are unable to sign in and need assistance with one of IT's systems and/or services
If you need assistance resetting your password, please use our How to Recover Biola Account Password article.

If this is a Biola-Guest Network issue, please perform the following tasks before filling out this ticket request form:

  • Restart the device that is experiencing connectivity issues.
  • Check if Wi-Fi connection has resolved. If not, continue.
  • Go to your network settings, choose the Biola-NetID or Biola-Guest networks, and select "Forget this Network."
  • Follow these instructions to Reconnect to the Biola-NetID network or to Reconnect to the Biola-Guest network.
  • Check if Wi-Fi connection has resolved. If not, continue filling out this form.
A short description to explain the nature of a ticket.
This issue affects:
This issue affects:
Has this ever worked for you before?
Has this ever worked for you before?
|Report a problem|
Do you need help getting into an account?
|Report a problem|
Do you need help getting into an account?
|Report a problem|
Does the device connect normally to other wireless networks outside of Biola?
|Report a problem|
Does the device connect normally to other wireless networks outside of Biola?
|Report a problem|
|Report a problem|
Please attach a screenshot of the error message or symptom, if any.
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