Alumni - IT Services - Frequently Asked Questions

This article outlines the most common IT questions asked by Alumni and the services Biola offers

Table of Contents:

1. How do I access my transcripts (unofficial or official)?
2. How do I update/reset my Biola password?
3. My sign-in is blocked, what do I do next?
4. How do I update my personal information?
5. How/Where do I get an Alumni Card?
6. What happened to my Biola email account?
7. What Library Access do I have?

1. Please visit the following link for general information regarding Transcript Access:
   • https://www.biola.edu/registrar/transcripts-records

Logging in to your Biola Portal

1. Log in to https://myaccount.biola.edu using your Biola email address* & password
2. Select 'Academic History' from the left side menu

"I don't have a Biola email address" | "I don't remember my Biola email address"

• Please contact IT Services (see below for contact information)

1. Go to https://passwordreset.microsoftonline.com
2. Enter your Biola email address and complete the Captcha challenge
3. Select "I forgot my password"
4. Complete verification

"Error message: You have not registered for password reset" | "I don't have a verification method set-up"

• Please contact IT Services (see below for contact information)

• Please contact IT Services (see below for contact information)

• Log in to https://myaccount.biola.edu using your Biola email address & password
• Select "Personal & Privacy Info" from the left side menu
• Update your email address and mailing address

"How do I change my name?"

• Please contact the Registrar's Office
  • Email: registrar@biola.edu
  • Phone: (562) 903-4720
• If your personal information is not up to date, you will be asked to verify your identity

• Contact Alumni Engagement first
  • Email: alumni@biola.edu
  • Phone: (562) 903-4728
  • On campus: Metzger Hall
• If your personal information is not up to date, you will be asked to verify your identity

• Only the Google Account (i.e., Gmail, Drive, etc.) associated with your email address is deleted 18 months after your last enrollment date
• Your Biola email address will remain as your username to log in to all of Biola's other web services (e.g., myaccount.biola.edu, canvas.biola.edu, etc.)

• Please follow this link to the Biola Library page for Alumni for further details