New Employee IT Onboarding

This page explains the onboarding process for new accounts for new employees and volunteers.

1. Set up your Biola user account

   • Human Resources will create your record in the HR database. Within one hour, you should receive an email from the it.helpdesk@biola.edu to the personal email address that you provided to HR, e.g., gmail, yahoo, outlook, etc. Follow the directions in the email from the it.helpdesk@biola.edu to reset your password. If you do not receive the email, check your spam filter. If you need assistance, contact IT at it.helpdesk@biola.edu or 562-903-4740.
   • Set up your multi-factor authentication when prompted. We strongly recommend using the Microsoft Authenticator app as it is the most secure method.

2. Set up your Biola Google Email Account

   • Go to gmail.com and log in to your Biola email. User name is your Biola email address and your Biola password.

3. Set up your phone

   • If a phone extension has been assigned to you:
     • Set up a voicemail greeting & password.
     • Set up Cisco Webex Calling.

4. Pick up your computer

   • Once IT notifies your supervisor that your computer is ready, pick up and log in to the computer at the IT Tech Commons in the Library.

• Device Help
• Employee Computer Replacement Program
• How to Install Missing Biola Printers
• Supervisor Information for New Employee Onboarding