How to Use Global Secure Access (GSA)

This article explains how to verify that Microsoft Global Secure Access (GSA) is installed and running on your Biola-managed computer, and how to install it manually if it was not deployed automatically. It also covers how to temporarily pause GSA if needed for troubleshooting.

1. Click the ^ arrow in the System Tray (bottom-right corner of your taskbar) to show hidden icons.
2. Look for the Microsoft Global Secure Access icon.
3. A green checkmark on the icon means GSA is connected and working correctly.
4. If the icon shows a warning symbol, or is not visible after a restart, try restarting your computer again.
   • If the issue persists after a second restart, contact the IT Service Desk or see Manually Installing GSA on Windows below.

1. Look for the Microsoft Global Secure Access icon in your menu bar (top-right corner of your screen).
2. A green checkmark on the icon means GSA is connected and working correctly.
3. If the icon shows a warning symbol, or is not visible, try restarting your computer.
   • If the issue persists after a restart, contact the IT Service Desk or see Manually Installing GSA on Mac below.

GSA is automatically deployed to Biola-managed Macs. If it was not installed on your device:

1. Open Self Service+ on your Mac. You can find it in your Applications folder or Dock.
2. Search for Microsoft Global Secure Access.
3. Click Install.
4. Once installation completes, GSA will launch automatically. Verify it is active using the steps above.

GSA is automatically deployed to Biola-managed Windows computers. If it was not installed on your device:

1. Open Company Portal. You can find it by searching “Company Portal” in the Start menu.
2. Search for Microsoft Global Secure Access.
3. Click Install.
4. Restart your computer after installation completes. GSA will not be active until you do so.

On Mac:

1. Click the Microsoft Global Secure Access icon in your menu bar.
2. Select Pause.

On Windows:

1. Click the ^ arrow in your System Tray to show hidden icons.
2. Right-click the Microsoft Global Secure Access icon.
3. Select Pause.

To resume, click the icon and select Resume, or restart your computer.