How to resolve restoring access to your personally owned Microsoft Office license

Summary

Restoring access to your personally owned Microsoft Office license after linking your Microsoft account to your @biola.edu account.

Body

Issue / Question

How to resolve restoring access to your personally owned Microsoft Office license after linking your Microsoft account to your @biola.edu account

What Happened?

Microsoft changed how Office licensing is managed. All Microsoft accounts that use @biola.edu ​are managed as institutional (Biola owned) accounts. Since the original Office license is personally owned, Microsoft will no longer allow the @biola.edu account to access it.

What Can I Do?

To resolve the issue, you will need to contact Microsoft Customer Support and request that they transfer ownership of the Office license from your @biola.edu account to a personal account (one not unaffiliated with Biola). You may need to provide them with proof of ownership of your Office license. https://support.microsoft.com/en-US

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Details

Details

Article ID: 13535
Created
Tue 7/2/24 2:13 PM
Modified
Tue 7/2/24 2:18 PM