NoMAD - Mac Password Sync

NoMAD Prompts to enter in Password

An issue can occur on Biola-managed Mac devices where if your Biola Account password is changed for any reason, your computer will prompt with a pop-up from NoMAD software stating: "Your network and local passwords are not the same. Please enter your password for your Mac."

photo attachment

Applies to: 

  • MacOS
  • Any Biola managed staff or faculty workstation

Cause:

  • A change in the user's Biola password.

Resolution

  1. This occurs because the NoMAD software runs in the background to verify your Mac's computer login password ("local password") with your Biola Account password ("network password").
     
  2. When you change your Biola account password, you may be prompted by the NoMAD application again to sign in with your previous password, in order to update your Mac's Keychain password ("local password") to stay in sync with the new Biola account password ("network password").
     
  3. Once the new password is entered, your Mac password will be in sync again, and NoMAD will no longer prompt you.

Need more help?

If you cannot find your answer here or related articles, please view the section "Related Services / Offerings" to open a ticket.

Please provide feedback on this article, especially if it is not accurate or providing an answer you expect. Select "Yes" or "No" below where is asks "Was this helpful?" This feedback helps us and the rest of the community provide better resources.

Print Article

Details

Article ID: 10637
Created
Wed 1/24/24 8:13 PM
Modified
Wed 7/3/24 8:47 AM